Field warranty service is only available for heavy equipment. If this is warranty related, Town will need to give approval before any work is done. Invoices for unapproved work will not be honored. Service is covered during normal business hours- Monday to Friday 8AM to 6PM. Email firstname.lastname@example.org for heavy equipment warranty claims. If it is covered under warranty and parts are needed, we will ship the part to the end user free of charge. They must then call us so we can initiate the service call.
In instances of claims which we do not believe are covered, the end user or dealer must call in their own service company. If the service report indicates that it is covered under warranty, it will be reimbursed at the standard labor rate. This is at Town’s sole discretion.
We have a mail in warranty for our rice cookers and rice warmers. There is no field service available and no loaner program. In order to initiate a mail in warranty, email email@example.com with the model number, serial number, PO# (if available), and a brief description of the problem. The unit must be shipped prepaid back to us for repair. The original packaging must be used if available. Town is not liable for shipping damage due to insufficient packaging. We will evaluate the unit when it is received. If the malfunction is covered under warranty, it will be repaired and shipped back at no charge.
Please see our warranty page for further warranty details.